Refund policy

Returns 
You have the right to cancel without providing reason within thirty (30) days from the date that you (or a third-party other than the carrier) physically receive the merchandise. Only unused and undamaged merchandise in its original packing and sealing can be returned.
You also have the right to claim faulty products on basis of the statutory claims for defects.
More detailed information in concerning returns are to be found in our Terms of Sale.
How to Return an Order?
Please inform us either by submitting the completed Right to Cancel form found at the end of these Sale Terms or notifying us that you are exercising your right to cancel in a clear statement.
The form/statement can be submitted
via:
Email at return@oxygi.com
Post at Oxygi LLC 15210 Stagg street #1 Van Nuys, CA 91405;
Merchandise to be returned are to be sent in a safe and appropriate parcel to the following
address, including a copy of the original delivery note:
Oxygi LLC
15210 Stagg street #1 Van Nuys, CA 91405
Your return must be approved in order to process a refund.
The merchandise must be:
-  returned within 30 days of initial reception,
-  sent back in original condition, unused, undamaged and in sealed package condition.
Please remember that it is you, the customer, who is responsible for the return
until we have received and registered the returned merchandise, hence we
recommend to save your sending receipt until you receive the return
confirmation email.

When do I receive my Refund?
You will receive your refund and a related notification via email as
soon as we have received your return. It may take up to 14 days for a return to
be processed after receipt.

How much does it Cost to Make a Return?
To keep returns and shipping as minimal as possible we kindly ask you to
return your order at your own expenses.

Still have Questions?
Please don’t hesitate to contact our Customer Service at support@oxygi.com.

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